Terms and Conditions

Customer Service Address 

Please contact us with any queries at through the Contact Us page or alternatively write to us at Queen of Threads, 25 Wentworth Way, Bletchley, Milton Keynes, Bucks, MK3 7RW. If you prefer to call us, our number is 07885 644930 and we are available 10am-5pm Monday to Saturday. You can email via our Contact Us page

Payment Methods

Payment can be made securely via Paypal 


Returns and Refunds 

If you wish to return any purchase, please contact us using the details above.  You have 28 days to receive a full refund. Purchases must be in original sold condition


Cancellation Policy

In accordance with Distance Selling Regulations, it is your right to cancel an order within 7 days of receiving your order. Please contact us using the above details if you would like to cancel an order. Purchases must be in original sold condition


Delivery Policy

All our items are sent via Hermes Tracked within the UK (3-5 working days ) at a flat rate of £2.95. International orders are sent via Royal Tracked Airmail (5-10 working days) at a flat rate of £12.95. We aim to process and post all orders within 2 working days.